Refund & Cancellation Policy

Last updated: November 2, 2026

We want every job to go right. This policy explains how quotes, cancellations, rescheduling, refunds and disputes work for services provided by Junk Removal Pros LLC ("we," "us").

Free quotes

Quotes are always free with no obligation, whether by phone, text, photos, the website form or an on-site visit. Quotes given from photos or descriptions are estimates. Your final price is based on what we actually haul.

Price confirmed before loading

When we arrive, we review the items and confirm your price before anything is loaded. If you don't agree with the price, you can decline and owe nothing. We don't charge trip fees. Work starts only after you approve the price.

Rescheduling and cancellations

• You can reschedule or cancel at no charge. Please give us at least 24 hours' notice before your scheduled arrival window.
• We don't charge cancellation fees. We just ask for at least 24 hours' notice so we can offer your time slot to another customer.
• Deposits: jobs quoted over $1,000 require a deposit to reserve your date. The deposit is applied to your final balance. If you cancel with at least 24 hours' notice, we'll refund your deposit in full or apply it to a rescheduled job, whichever you prefer.
• If we need to reschedule because of weather, equipment problems or safety concerns, we will contact you as early as possible and there is no charge to you.

Refunds

• If you believe something was missed, or you're unhappy with the work, contact us within 7 days of service. We'll review it and, where appropriate, return to finish the job or give a full or partial refund.
• Approved refunds go back to your original payment method. Card refunds usually show up within 5–10 business days, depending on your bank.
• Once items have been hauled and disposed of, donated or recycled, we can't return them. Please make sure everything you want removed, and nothing you want to keep, is identified before we load.

Damage claims

We take care on your property. If you believe we caused damage, tell us within 7 days of service, with photos if possible, so we can investigate and make it right. Junk Removal Pros LLC carries general liability insurance.

Billing questions and disputes

If you have a question about a charge, please contact us first. Most issues can be resolved quickly by phone, text or email. We respond to billing questions within 2 business days. Contacting us before filing a dispute with your card issuer usually gets you a faster result.

Promotions

Any discounts or promotions are described in the offer itself, apply to new bookings only, and can't be combined unless the offer says so.

Contact us

Junk Removal Pros LLC, Forest, VA 24551
Phone or text: (434) 665-8613
Email: admin@junkremovalprosllc.com